Privacy Protection

399bte Privacy Policy — How your information is kept secure

At 399bte, protecting your personal information is our highest priority. This Privacy Policy clearly sets out what data we collect, why we collect it, how it is used, and how it is kept secure.

SSL Encrypted
Not Sold to Third Parties
256-bit protection
Last updated: January 2026

01 Introduction

Welcome to 399bte. We believe that every member's personal information is invaluable, and protecting it is our responsibility. This Privacy Policy has been prepared in accordance with Bangladesh's data protection regulations and international standards.

By using the 399bte website, registering, or using any of our services, you are deemed to have read and agreed to this Privacy Policy. Please read this policy carefully in full. If any part is unclear, contact our customer support team.

The 399bte Privacy Policy is more than a legal document — it is a commitment to trust and transparency between us and our members. We will never use your information without authorisation or sell it to third parties.

🔵 Please note: This Privacy Policy is part of 399bte's Terms and Conditionspart of. Both documents apply together.

02 What Information Do We Collect?

399bte collects two types of information from you — what you provide directly and what is gathered automatically. We only collect information that is genuinely necessary to deliver our services.

Type of Information Details Reason for collection
Identity Information Full name, date of birth, national ID number Identity Verification & Age Confirmation
Contact Information Email address, mobile number Account Verification & Support
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, device model Security & Fraud Prevention
Gaming Information Game history, bet amounts, wins and losses Responsible Gaming Monitoring
Cookies & Tracking Session data, preference settings, click patterns Experience Improvement & Analytics

📋 Note: We never store your full bank card number or PIN. Payment information is always held in encrypted form.

03 How is the collected information used?

399bte uses your information only for specific, legitimate purposes. We never use your data for unrelated or excessive purposes. A full list of how collected information is used is provided below.

  • To create, manage, and secure your account
  • To process deposit and withdrawal transactions
  • To complete KYC (Know Your Customer) verification
  • To provide customer support and resolve issues
  • To prevent fraud and money laundering
  • To send relevant bonus and promotional offers
  • To monitor responsible gaming activity
  • To fulfil legal obligations and meet regulatory requirements
  • To analyze data and improve the platform experience

📢 Marketing communications: You can opt out of marketing emails and SMS at registration or at any time afterwards. This will not affect your core service.

04 Data Retention & Storage Period

399bte retains your information only for as long as it is needed. While your account is active, all data is stored securely on our servers. Even after account closure, certain information may be kept for a specified period to meet legal requirements.

  • Account Information: Up to 5 years after account closure
  • Transaction Records: Up to 7 years under Bangladeshi law
  • Gaming Log: Up to 3 years
  • Cookie Data: Up to 1 year from the end of the session
  • Marketing Preferences: Deleted immediately upon opt-out

Once the applicable retention period ends, your data is permanently and securely deleted or anonymized so that you can no longer be identified in any way.

05 Information Sharing & Disclosure Policy

399bte never sells, rents, or trades your personal information to third parties. In limited circumstances, certain data may be shared with trusted partners.

🚫 Never done: Selling your data to advertising companies, data brokers, or any third party is strictly prohibited under 399bte policy.

Cases where limited sharing applies:

  • Payment Processors: With mobile banking partners such as Mobile Banking, Nagad, and Rocket to process transactions
  • Game Provider: With licensed game developers to run gaming services (necessary information only)
  • Legal Authorities: Upon a valid court order or lawful request from law enforcement
  • Fraud Prevention: With security partners to detect and prevent fraudulent activity

✅ Security guarantee: All third-party partners have signed 399bte's confidentiality agreement and are not permitted to use your information for their own purposes.

06 Cookies & Tracking Technologies

The 399bte website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser that make your visits smoother and more personalised.

Cookie Type Purpose Duration
Essential Cookies Login session, security token Deleted at the end of the session
Functional Cookies Language preferences, interface settings 30 days
Analytics Cookies User Behavior Analysis 90 days
Marketing Cookies Display Relevant Offers 1 year

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of the website.

07 Security Measures

399bte uses industry-leading technology to protect your information. Our security systems are continuously updated and regularly audited by independent third parties.

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted
  • Two-Factor Authentication (2FA): An additional layer of account security
  • Firewall Protection: Advanced firewall to prevent unauthorised access
  • 24/7 Security Monitoring: Monitor any suspicious activity in real time
  • Data Backup: Regular encrypted backups stored on secure servers
  • Penetration Testing: Regular security vulnerability testing

🔵 Your role: Beyond our technical safeguards, your own habits matter too. Use a strong password, never share your login credentials with anyone, and avoid logging in on public Wi-Fi.

08 Your Rights

Every 399bte member has fundamental rights regarding their own data. We respect these rights and process all requests within a maximum of 30 business days.

Right to Access Information

You have the right to know what information we hold about you and to receive a copy.

Right to Rectification

You can request a correction if any of your information is inaccurate.

Right to Erasure

You may request deletion of your information under certain circumstances.

Right to Restrict Processing

In certain cases, you can request that the processing of your information be restricted.

Right to Data Portability

You can request an export of your information in a structured format.

Right to Object

You can object to and opt out of your information being used for marketing purposes.

📩 How to submit a request: To exercise any of the rights above, email us at [email protected] or reach us via live chat. We will respond within 30 business days.

09 Protection of Minors' Data

399bte strictly does not provide services to anyone under 18. Age is verified at registration and confirmed again during the KYC process. If we become aware that any data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.

🔞 Age restriction: If you suspect someone under 18 is using an account, please notify our support team immediately. We will take prompt action.

10 Privacy Policy Changes

399bte reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, new services, or technical improvements.

Registered members will be notified in advance by email or SMS of any significant changes. Continued use of 399bte after changes take effect will be considered acceptance of the updated policy. The "Last Updated" date at the top of this page always reflects the latest version.

11 Contact & Support

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through any of the channels below. The 399bte data protection team is available 7 days a week to assist you.

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the website
  • Support hours: 24/7, every day of the week

💬 Get quick assistance: When emailing a data deletion or correction request, please write "Privacy Request" in the subject line — this helps our team process it faster.


Your account at 399bte Privacy Protection 6 pillars

We protect your data with real technology and responsible practices — not just a policy document.

End-to-End Encryption

Every data transfer from your device to our servers is protected with 256-bit SSL encryption. No one can intercept your information in transit.

Minimal Data Collection Policy

We only collect information that is strictly necessary to provide our services. Collecting unnecessary data is against our policy.

Not Sold to Third Parties

399bte never sells your information to advertisers or data brokers. This is our core commitment and a non-negotiable policy.

Regular Security Audits

Our systems are audited once every three months by independent third-party security experts, and any vulnerabilities identified are addressed.

In Your Control

You can update your marketing preferences, manage cookies, and request data deletion directly from your account settings.

Transparent data retention periods

We are transparent about how long each type of data is retained. Once the retention period expires, data is permanently deleted — no hidden storage.


Your Information Is Secure, Right Now Join 399bte

A transparent privacy policy, robust security measures, and respect for your rights — every moment you spend on 399bte is safe. Register for free today.


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